DOH to monitor grumpy doctors, nurses at govt hospitals

via – Philippine government hospital personnel have been advised to improve their bedside manner or face action.

The country’s Department of Health (DOH) is considering sending out undercover patients to public hospitals to see how they are treated by government doctors and nurses, Inquirer quoted Health Secretary Paulyn Ubial as informing legislators on Tuesday.

At the House appropriations committee hearing on the DOH’s reportedly proposed P144-billion budget for 2017, a lawmaker proposed the posting of “Bawal ang masungit” (grouches not allowed)” signs in public hospitals to remind personnel to be nice to their indigent patients.

Ubial promised to deal with ill-tempered hospital personnel after Negros Oriental Rep. Arnulfo Teves complained to her when his turn to grill the secretary came.

“Are you familiar with grumpy doctors?” Teves had asked Ubial, who replied: “There are more who are kind.”

“I don’t think so, ma’am,” Teves was quoted as saying.

Teves, describing himself as “very propoor,” reportedly said it was a shame that “a person who was already sick, and who was poor to top it off, gets shouted at by his doctor.”

He said he found this out after “going incognito” in a government hospital, but he did not give details.

Ubial said her department would look into it.

“In fact, I’m thinking of sending ghost clients from the DOH to go to hospitals and observe how they (doctors) behave in front of patients,” she reportedly said.

“Please put video cams on them,” Teves was quoted as saying.

The DOH’s proposed P144-billion budget includes P50 billion for insurance coverage of the poorest Filipinos and senior citizens, Ubial said. This would leave P94 billion for department services and operations, reported Inquirer.

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